- Provider of online healthcare portals with valuable health information, tools for managing health, and support to those who seek information.
- Client’s use of Documentum is central to their business: It is used to manage all content made available on their web portals for both consumers and medical professionals. This critical software infrastructure had reached end-of-life support.
- Develop and validate Documentum upgrade in client’s development environment and train staff to execute upgrades in Quality Assurance and Production environments.
- Planned upgrade approach to leverage client’s sizable in-house staff who work with Documentum to reduce overall costs.
- Designed, implemented, and documented upgrade procedures in client’s development environment.
- Trained client’s staff to execute upgrade in Quality Assurance environment in preparation for their handling of production environment upgrades for both Consumer and Professional portals.
- Diagnosed and resolved issues relating to client customizations that were identified by client’s in-house test team.
Results / ROI
- Continuous availability of information.
- Access to new, innovative technology.
- On-going support for Documentum solution.
Learn more about Enterprise Content Management Consulting from Flatirons.